Winning the Service Game

  • Sale
  • $68.63
  • Regular price $28.92
  • Publish Date: 1995-03-01
  • Binding: Hardcover
  • Author: Benjamin Schneider;David Earl Bowen

Attention: For textbook, access codes and supplements are not guaranteed with used items.


This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 explicit rules for delivery service quality and it argues that in order to gain competitive advantage in customer service, companies must focus on retaining customers. The book's findings are based on dozens of company examples and a decade of research.


Customer Reviews